Geoffroy Alsteens

Charleroi - Belgique

Contact

Manager - Operations Support Services

Expertise technique importante de l'informatique, en particulier au niveau du support des services et de l'architecture

Certification :

ITIL RCV ( Release, Control and Validation)
ITIL SOA (Service Offerings and Agreements)
ITIL OSA (Operational Support and Analysis)
ITIL PPO (Planning, Protection and Optimization)
Prince 2 Practitioner
COBIT foundation

Expériences professionnelles

12/2018→ En cours CIRB-CIBG-BRIC

Service Head - Operations Support Services

Chef d'unité en charge de :

Processus ITIL (incident, problème, changement)

Outils transverses : Monitoring (Tivoli), outils ITSM, Jira, Alfreso, Snow, CMDB, ....

Principales activités :

Gestion équipes
KPI/ Gestion de la qualité
Rédaction d'appels d'offres (outils ITSM/ESM, monitoring)
Roadmap stratégiques

09/2015→ 12/2018 Computerland ( Alleur/Gosselies)

Service delivery manager – Team leader - Process Owner

Gestion équipe
ICT stratégie & gouvernance
Gestion de contrats/ Gestion de budgets
Service level management
Gestion des changements & des risques
Mise en place de contrôle et de processus
Architecture/Migration

09/2012 → 08/2015 GIAL asbl ( Bruxelles )

Responsable de l'équipe serveur et infrastructure de la ville de Bruxelles.

Gestion des datacentres - 350 serveurs – 250 sites distants
Gestion budgétaire
Gestion de projet
Mise en place de solutions stratégiques
Appels d'offre
Gestion du personnel
Mise en place de processus

Projets principaux :

Migration ESXi 5.5
Business monitoring
Migration storage et backup -> IBM Storewize
Assainissement des datacentres

09/2012 → 06/ 2013 ECETIC, École industrielle de Châtelet – 120 périodes en soirée ( Châtelet )

Chargé de cours en maintenance informatique

Théorie : approche générale de l’informatique & mise en place d’un lexique

Labo : Montage de PC, installation hardware, software, dépannage, gestion AD

06/2012 → 09/2012 Cronos international ( Bruxelles )

Chef de projet

Gestion du projet de migration Windows 7 à la commission européenne (Direction

générale affaires économiques et financière)

04/2006 -04/ 2012 Commission Européenne DGT ( Bruxelles ) : Responsable des services informatiques – System engineer

Gestion équipe
Responsable exploitation serveur Windows
Chargé de mission informatique pour des inspections de la direction générale de la concurrence
Gestion de projets
Architecture

Projets principaux : Site web Juvenes Translatores - Projet Sharepoint - Consolidation des datacenters

07/2000 – 04/2006 Serco (Belgique & Luxembourg) : Team leader

Gestion équipe
Projet migration Windows XP (3000 postes)
Création image ghost
Création de documentation
Mise en place de processus

02/1999 – 05/2000 ArcelorMittal Industeel ( Charleroi ) : Support Engineer

01/1997 – 01/1998 Assistance et réalisations en informatique ( Charleroi ) : Analyste-programmeur

Langues : Français & Anglais

Formations diverses :

Exchange 2013 - Vmware 5.5 - Windows 2012 - Cisco ICND 1& 2 - Linux - Sharepoint - Web security - Information Security Management - Oracle 10g : sql introduction - Anglais Niveau B2 - Ebios - CobIT - ISO27001 - ITIL SOA

Associatifs :

Membre-coopérateur-fondateur de Coopéco

Membre de financité

Profils : Linkedin - Facebook - Twitter - Viadeo - Doyoubuzz - About.me - Slideshare - Vimeo - Tumblr - remote.com - Axelos - mastodon.social

ITIL® Intermediate CPD was issued by AXELOS to Geoffroy Alsteens.ITIL® Intermediate CPD demonstrates this individual has maintained and improved their skills and abilities in relation to their ITIL® Intermediate qualification. They have committed to remain current and relevant within the service management industry, and strengthen their knowledge of the structure and core principles of ITIL® practices for service management. The skills gained reflect an application of knowledge in a professional capacity and learning suited to their development needs.

Risk Taker was issued by ClearFit to Alsteens Geoffroy.This badge is awarded to individuals who have completed the ClearFit career assessment survey. Those with the "Risk Taker" aptitude have no problems making decisions that require a high level of risk. They do not get hung up on past failures, instead they move on quickly and focus on the future.

COBIT® 5 Foundation was issued by APMG International to Geoffroy Alsteens.Badge holders have shown an understanding of the key principles, concepts and terminology within COBIT 5. They can recognize IT management issues and challenges that affect enterprises and know how COBIT 5 enables IT to be governed and managed in a holistic manner for the entire enterprise.

Innovator was issued by ClearFit to Alsteens Geoffroy.This badge is awarded to individuals who have completed the ClearFit career assessment survey and who have been identified as someone having a keen awareness of new opportunities and who don’t mind taking risks to explore new ideas.

Adaptable was issued by ClearFit to Alsteens Geoffroy.This badge is awarded to individuals who have completed the ClearFit career assessment survey. Those with the "adaptable" aptitude deal well with change. They are open minded, and have no problems dealing with changes in plans. They look at changes as opportunities.